Privacy Policy (POPIA)
Last
Updated: 27 October 2025
1. Introduction
Unwritten Scents respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect the following information when you place an order or enquire:
- Personal Details: Name, surname, contact number, delivery address
- Contact Information: Email address, WhatsApp number
- Order & Payment Details: Order history, invoice details, proof of payment (EFT/Yoco)
- Website Data (if applicable): Basic browsing data or cookies to improve website experience
3. Why We Collect Your Information
Your personal information is used only for:
✔ Processing and delivering your orders
✔ Sending order confirmations, delivery notifications or customer support
✔ Payment verification and invoicing
✔ Improving customer experience and communication
✔ Legal and record-keeping requirements (if applicable)
4. Protection of Your Information
We take reasonable security measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
5. Sharing of Information
Unwritten Scents does not sell or distribute your personal information.
We may share necessary details only with:
- Courier companies (for delivery purposes)
- Payment platforms like Yoco or your bank (for secure payments)
- Legal authorities or SEESA (only if legally required or for legal protection)
6. Data Storage & Retention
- Your information is stored securely and only kept for as long as necessary to complete your order, provide customer service, or meet legal requirements.
7. Your Rights Under POPIA
You have the right to:
✔ Request access to your personal information
✔ Update or correct your information
✔ Request the removal of your personal data (where legally possible)
✔ Object to receiving marketing messages
✔ Lodge a complaint with the Information Regulator of South Africa if you feel your data has been misused
8. Marketing & Communication
- We may send promotions, updates or product
announcements via email or WhatsApp only if you have agreed or subscribed. - You can opt out at any time by contacting us.
9. Cookies (If Website Uses Them)
- Our website may use cookies to improve functionality
and user experience. - You can disable cookies through your browser settings.
10. Updates to This Policy
Unwritten Scents reserves the right to update or change this Privacy Policy at any time.
Any changes will be posted on our website. Continued use of our services means you accept the updated terms.
11. Contact Us
For any privacy-related questions or requests, please contact us:
📧 Email: sales@unwrittenscents.co.za
🌐 Website: www.unwrittenscents.co.za
📱 WhatsApp: +27 74 097 4477