Returns, Exchange and Refund policy

1. Eligibility for Returns & Exchanges

To ensure the highest level of hygiene and product quality, we accept returns or exchanges only under the following conditions:

The product is unopened, unused, undamaged, and in its original packaging.
A return request must be logged within 7 days from the date of delivery.
Valid proof of purchase (order number, receipt or payment confirmation) is required.

2. Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

3. Refunds

Refunds will only be considered in exceptional or severe cases, such as damaged products upon arrival or incorrect items being sent.
A valid proof (clear images, courier report or video evidence) must be provided.
Each case will undergo a careful review and evaluation by Unwritten Scents, and approval remains at the company’s discretion.
If approved, refunds will be processed to the original payment method (EFT/Yoco) within 5–7 working days.
Courier fees are non-refundable unless the mistake was on our side.

4. Damaged or Incorrect Orders

If your parcel arrives damaged or the incorrect product was received:

5. Exchanges

Exchanges are allowed only for unopened and unused products and must be requested within 7 days.
Shipping costs for returns/exchanges will be the responsibility of the customer unless the error was caused by Unwritten Scents.

6. Return Procedure

To request a return, exchange or refund:

Once approved, the item must be couriered back securely in protective packaging
Once inspected and approved, a refund, credit or replacement will be processed (if applicable)

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